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Referral Intake Associate

Job ID: 4762306002 Location: Parsippany, NJ Category: Administrative/Clerical Date Posted: Jun. 15, 2020 Availability: Full-time
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Entry Level - Referral Intake Associate 


BAYADA Home Health Care is seeking a Referral Intake Associate to join our Customer Care Center located in Parsippany, New Jersey. This is great opportunity for recent grads to join the exciting and growing home care industry!  We will train the right candidate!


As a Referral Intake Associate you will receive and process new referrals being sent in electronically, or called in,  by facilities, medical professionals, and insurance case managers for BAYADA service offices nationwide. Use your top notch customer service skills to help ensure that referrals are handled in a timely and caring manner, so that our clients can receive the best possible care.


Find out why BAYADA Home Health Care has received the “Glass Door 2018 & 2019 Best Places to work!", "National Provider’s Best of Home Care Award for 2017” and "Forbes Top 50 companies Hiring for Flexible Jobs"!


Hours:  Must have flexibility to work four (4) ten (10) hour days.

Training hours are routinely Monday through Friday, 8 hours per day, until the new Associate is ready to transition to the four ten hour day schedule, which includes three weekdays and one weekend day. Two of these days will be remote work.


Salary:  $37,500 / year




The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following:


  • Receive, document & process incoming referrals
  • Ensure all referrals are thorough, accurate and complete
  • Follow up with our internal service offices to ensure timely responses to referral sources
  • Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses
  • Communicate payer information to our internal Insurance Verification team 
  • Provide excellent customer service at all times


The ability to cultivate positive and long-term relationships with referral sources is integral to success in the  position.  This is a non-clinical role.




  • Bachelor's Degree
  • 1-2 years prior work experience (can include internships)
  • Clinical/medical intake experience preferred, not required
  • Strong computer skills
  • Excellent communication skills


  • I've worked for many other companies, but BAYADA stands out. You definitely won't find another place that appreciates their employees as BAYADA does. Their trainings are the best you'll find in the field, too. Juli K. - Client Services Associate

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