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Community Liaison

Job ID: 5233466002 Location: Wilmington, DE Category: Marketing/Sales Date Posted: Apr. 29, 2021
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BAYADA Home Health Care is seeking a Community Liaison to support Hospice in our Newcastle County, DE office. 

The Community Liaison will: Develop and manage relationships with referral sources and community members to educate and promote BAYADA Hospice services and represent the hospice program within the community.

Responsibilities:

  • Develop relationships, in accordance with The BAYADA Way, with new and existing referral sources, physicians, other healthcare professionals as well as other community organizations serving elders and the disabled.
  • Demonstrate mastery of clinical and regulatory hospice eligibility criteria.
  • Maintain and promote BAYADA’s presence in the community.
  • Exemplifies characteristics of the BAYADA Way: compassion, excellence and reliability.
  • Demonstrate and communicate the core values of BAYADA Hospice and The BAYADA Way.
  • Build relationships with community agencies, professional and civic organizations and business-related networking groups.
  • Participate in, plan and carry out community events (health fairs, job fairs).
  • Stay current on community events and opportunities to promote BAYADA’s services.
  • Promote BAYADA as the Hospice Provider and Employer of Choice.
  • Educate referral sources on BAYADA services by clearly articulating the features and benefits of Hospice.
  • Maintain and increase knowledge of Hospice Services, customers and referral sources; identify obstacles of the hospice program to interface with customer satisfaction; assist in development and communication of problem solving systems to achieve enhanced services.
  • Develop community outreach goals, strategy and plan in conjunction with the Director and review regularly.
  • Utilize COM, Marketing toolbox, other BAYADA staff, and other external resources to generate community outreach ideas.
  • Maintain communication with Client Services Managers and BAYADA office staff to stay aware of new referral sources and potential referral sources.
  • Work with Director and Client Services Manager to maintain a system to track all outreach and community education activity and contact information.
  • Monitor and evaluate referral outcomes for outreach effectiveness.
  • Perform related duties, or as required or requested by supervisor.

Qualifications:

  • Four (4) year college degree preferred.
  • Minimum of two (2) years experience in home care and/or marketing.
  • Demonstrated record of strong interpersonal skills.
  • Demonstrated record of goal achievement.
  • Demonstrated record of successfully taking on more responsibility with positive results.

BAYADA Offers:

  • Comprehensive salary
  • Medical / Dental / Prescription / Vision
  • Paid time off
  • Tuition reimbursement
  • 401k with company match

About BAYADA

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 345 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.

In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.

About BAYADA

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 345 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.

In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.

  • I've worked for many other companies, but BAYADA stands out. You definitely won't find another place that appreciates their employees as BAYADA does. Their trainings are the best you'll find in the field, too. Juli K. - Client Services Associate

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