Description
Senior Client Services Associate – Home Health
Location: Denver North Visits Office, BAYADA Home Health Care
Position Summary
The Senior Client Services Associate supports the day-to-day success of our Home Health office by helping coordinate client services, grow and manage a caseload, support field staff, and ensure a high-quality experience for clients and referral partners. This role is designed for a high-potential professional who can operate with increasing independence, provide advanced support across client services functions, and serve as a reliable partner to office leadership in a fast-paced Medicare-certified Home Health environment.
This position acts in accordance with The BAYADA Way and helps ensure compassionate, excellent, and reliable service for clients, families, referral sources, and employees. The role also offers a strong path for continued growth into broader office leadership responsibilities.
Key Responsibilities
Client Service and Caseload Support
- Help develop, coordinate, and grow a Home Health caseload through strong relationship building and responsive service.
- Build trusting relationships with clients and families and serve as a point of contact for service-related questions, concerns, and follow-up needs.
- Make outreach calls to clients before start of care and support a smooth onboarding experience.
- Handle service inquiries professionally and accurately document referrals and related information in appropriate systems.
- Help establish service expectations with clients and payors, including service details, billing arrangements, and issue resolution processes.
Scheduling and Coordination
- Coordinate staffing and scheduling based on clinician competency, productivity, and availability to support quality care and continuity of service.
- Monitor assignments after services begin and follow up proactively to support client, family, and employee satisfaction.
- Help minimize unnecessary staffing changes and maintain reliable service coverage.
- Serve as a facilitator among clients, families, clinicians, physicians, case managers, and office staff to support coordination of care.
Office Operations and Service Processing
- Support billing and service-processing activities, including physician order follow-up, documentation coordination, and timely flow of information needed for payroll and billing.
- Maintain accurate records, notes, and communications to support continuity, compliance, and service excellence.
- Monitor caseload and operational metrics and help office leadership identify trends, barriers, and opportunities for improvement.
Field Staff and Team Support
- Partner with office leadership and clinical partners to support field staff performance, engagement, and retention.
- Assist with call-outs, urgent staffing needs, office workflows, and general administrative support as needed.
- Provide dependable backup support to Client Services leadership and contribute to a collaborative, team-first office culture.
- Participate in office meetings, company initiatives, and special projects that strengthen office performance and client experience.
Advanced Associate Expectations
- Operate with a higher level of autonomy, judgment, and accountability than an entry-level associate while continuing to develop toward future leadership opportunities.
- Take ownership of more complex coordination tasks, escalations, and cross-functional follow-up within the Home Health office.
- Help reinforce best practices around responsiveness, organization, follow-through, and service excellence across the team.
Qualifications
- College Degree required.
- Demonstrated strong interpersonal, communication, and relationship-building skills.
- Proven record of goal achievement and ability to manage multiple priorities in a fast-paced environment.
- Prior healthcare, home health, Medicare, client services, recruiting, or scheduling experience strongly preferred.
- Strong sense of urgency, follow-up, organization, attention to detail, and comfort with technology and office systems.
- Ability to work collaboratively, use sound judgment, and communicate effectively with clients, families, field staff, and internal partners.
Preferred Characteristics
- Growth-oriented professional with the potential to move into broader office leadership over time.
- Calm, service-minded problem solver who can balance client needs, employee support, and operational priorities.
- Committed to representing BAYADA with compassion, excellence, and reliability in every interaction.
Why This Role Matters
BAYADA Home Health provides Medicare-certified nursing, therapy, and related services that help adults and seniors remain safe and supported at home. In the DNV office, the Senior Client Services Associate plays an important role in helping clients start services smoothly, supporting clinicians in the field, and ensuring the office delivers an experience that reflects The BAYADA Way every day.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.