Client Services Manager, Home Care

Description

Client Services Manager

Oahu Home Care | Assistive Care | Honolulu, HI

BAYADA Home Health Care is seeking a Client Services Manager for our Oahu Home Care/Assistive Care office in Honolulu, HI serving clients throughout Oahu and providing adult personal care and home care services on the island.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes our clients and their families deserve home care delivered with compassion, excellence, and reliability, and this role is central to helping us deliver that standard every day.

Why you'll love this opportunity

• Join a mission-driven organization with the stability and structure of a national company and the values of a family-owned business.

• Be part of a local office team where your work directly impacts clients, families, and caregivers across Oahu.

• Enjoy weekly pay, growth opportunities, and comprehensive benefits including paid time off, medical, dental, vision, employer-paid life insurance, 401(k) with company match, direct deposit, and an employee assistance program.

• Salary: starting at $45k a year plus incentives based on performance

• Receive structured onboarding and role-based training to support your success and growth at BAYADA.

Position summary

The Client Services Manager leads field staff in providing excellent customer service and quality home care, with a focus on coordinating client services, growing and developing the caseload through relationship building and recruiting efforts, and managing ongoing case needs.

Responsibilities for a Client Services Manager

• Develop and grow a caseload by building long-term relationships with clients, referral sources, payors, and community organizations.

• Handle incoming service inquiries, establish service agreements, and coordinate authorizations and payor-related details with clients, internal teams, and clinical partners.

• Support recruitment of field staff by managing prospect inquiries, participating in recruitment planning, interviewing candidates, and helping onboard new hires.

• Schedule appropriate field staff, coordinate services, manage call-outs, and maintain reliable coverage for clients using sound judgment and discretion.

• Follow up with clients, families, and employees to ensure satisfaction and address questions or concerns related to service, scheduling, and billing.

• Document incidents, complaints, and key client or employee interactions and follow through on needed next steps.

• Maintain effective fiscal management of the caseload, including payroll processing, billing support, and monitoring key metrics such as gross margin, overtime, and unfilled hours.

• Partner with clinical managers to support field employees through feedback, performance evaluations, recognition, and retention efforts.

• Support the office team by assisting with last-minute service needs, participating in meetings and events, and helping keep office operations running smoothly.

Qualifications for a Client Services Manager

• Four-year college degree required or equivalent health care experience.

• Strong interpersonal skills and a demonstrated track record of goal achievement.

• A history of taking on increasing responsibility with positive results and a strong desire to grow.

• Prior supervisory experience highly desired.

• Home care, health care, recruiting, staffing, or related experience preferred.

• Basic PC proficiency and strong written and verbal communication skills in English.

• A strong sense of urgency, excellent follow-up skills, organization, attention to detail, and comfort working in a fast-paced, service-focused environment.

Why this role matters

In this role, you will help ensure clients come first while caregivers have the support they need to succeed. Your leadership, service mindset, and coordination skills will make a meaningful difference for the people we serve across Oahu.

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