Description
BAYADA Home Health Care is seeking a driven, compassionate, and results-oriented Client Services Manager to join our growing Habilitation Home Care office in Philadelphia, PA. This role in an In-Office Position.
This is an ideal opportunity for a motivated professional with experience supporting individuals with intellectual and developmental disabilities (I/DD) or Medicaid waiver programs who is ready to take ownership of a caseload, grow professionally, and make a meaningful impact.
At BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability—and we’re looking for someone who shares that mission while thriving in a fast-paced, entrepreneurial environment.
What You’ll Do
As a Client Services Manager, you’ll play a critical role in coordinating services, supporting clients and staff, and driving growth within the habilitation program:
- Manage and grow a caseload of clients receiving support services
- Coordinate client services, including scheduling and resolving emergent needs in a fast-paced environment
- Build and maintain strong relationships with clients, families, referral sources, payors, and community partners
- Partner with Clinical and Habilitation leadership to support and supervise Habilitation Technicians and DSPs
- Collaborate with internal teams and external stakeholders to ensure high-quality, compliant care delivery
- Track and manage authorizations, utilization, and key performance metrics to ensure financial and operational success
- Apply strong analytical skills and attention to detail to optimize scheduling, service delivery, and caseload performance
What We’re Looking For
We’re targeting ambitious, self-motivated professionals who are energized by growth, accountability, and making a difference:
Required:
- Bachelor’s degree
- Strong organizational skills and attention to detail
- Ability to work independently and manage competing priorities
Preferred:
- Experience supporting individuals with I/DD or Medicaid waiver programs
- Prior experience in home care, human services, or a medical office setting
- Supervisory or leadership experience
- Proven ability to take initiative and grow responsibilities or caseloads over time
Key Traits for Success:
- Self-starter with a high level of ownership and accountability
- Ambitious and growth-oriented mindset
- Strong analytical and problem-solving abilities
- Comfortable in a fast-paced, ever-changing environment
- Compassionate and mission-driven, with a passion for helping others
Why You’ll Love BAYADA
- The stability of a national organization with the heart of a family-owned company
- Clear growth paths and career advancement opportunities
- Supportive, team-oriented local office environment
- Monday–Friday schedule for work-life balance
- Weekly pay and strong employee recognition programs
- Award-winning culture, including:
- Newsweek Best Place to Work
- Newsweek Best Place to Work for Diversity & Women
- Glassdoor Best Places to Work
Ready to grow your career while making an impact?
Join a team that values your ambition, supports your development, and empowers you to deliver exceptional care every day.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.