Description
Client Services Manager (CSM) – St. Paul Skilled Nursing
BAYADA is seeking a results-driven Client Services Manager (CSM) to support our St. Paul Skilled Nursing team. This is an exciting opportunity for a strong operator and relationship-builder who can manage a full caseload, lead with professionalism, and help grow a high-performing office.
If you thrive in a fast-paced environment, know how to use KPIs and business metrics to move performance, and want a leadership path with real growth potential, we’d love to hear from you.
What you’ll do
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Lead the delivery and coordination of client services in a growing skilled nursing office
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Manage a full caseload with confidence, urgency, and strong attention to detail
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Monitor KPIs, margins, and other performance metrics to improve office results
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Partner closely with field staff, clients, and families to ensure an exceptional care experience
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Build trust through in-person presence, including visits in clients’ homes
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Support business growth by balancing service excellence with an entrepreneurial, revenue-minded approach
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Represent BAYADA professionally in virtual and in-person interactions with clients, caregivers, and community partners
What we’re looking for
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Manager-level experience with the ability to own a full caseload
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Strong understanding of KPIs, business performance, and how to influence results
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A growth mindset with comfort in a metrics-driven environment
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Professional presence and communication skills on Zoom and in person
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Ability to build relationships with clients, families, and field employees through regular in-person engagement
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Entrepreneurial thinking and a strong sense of accountability for outcomes
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Bachelor’s degree not required
Preferred background
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Experience in home care, healthcare operations, staffing, client services, or another performance-based service environment
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Comfort working in a role that blends service delivery, people leadership, and business performance
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Readiness to learn quickly, take ownership, and grow into broader leadership responsibility
Important role expectations
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This is an in-person leadership role; no remote work available.
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Client relationships/interactions are a part of the role and are essential to building trust with clients and staff
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Candidates should be comfortable operating in a performance-focused culture where metrics matter
Compensation
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Base salary: $50,000–$55,000 annually
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Bonus opportunity: incentives based on performance
Growth opportunity
This role offers meaningful career runway. High-performing CSMs may have the opportunity to progress into Director-level leadership on an accelerated timeline based on performance, business need, and readiness.
Why BAYADA
At BAYADA, we believe our employees are our greatest asset. We are committed to building teams led by purpose, heart, accountability, and excellence. If you want to do meaningful work, grow your leadership career, and make an impact in clients’ lives every day, this is a role where you can do both.
Apply
If you are energized by growth, motivated by performance, and ready to lead from the front, we encourage you to apply.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.