Client Services Associate, Home Care

Description

Client Services Associate

Oahu Home Care | Honolulu, Hawaii

Employment type: Full-time
Work setting: Office-based
Compensation: Up to $23.00 per hour

BAYADA is seeking a compassionate, organized, and service-minded professional to join our Oahu Home Care office as a Client Services Associate. This role supports both the clients and families who depend on BAYADA and the compassionate field employees who provide care in the home.

You will help create a reliable, responsive experience from the first service inquiry through ongoing care, while also supporting caregiver recruitment, onboarding, coordination, and engagement. This is an opportunity to make a meaningful difference every day while growing your career alongside a collaborative office team.

Why BAYADA?

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. Our work is guided by The BAYADA Way and our core values of compassion, excellence, and reliability.

At BAYADA, our employees are our greatest asset. We are committed to building a supportive and inclusive workplace where team members are recognized for their contributions, encouraged to grow, and equipped to deliver care beyond compare.

What you’ll do

Client services and office coordination

• Serve as a welcoming and responsive point of contact for clients, families, field employees, referral sources, and community partners.

• Answer incoming calls, greet visitors, gather information, and connect inquiries to the appropriate team member.

• Support a small client caseload in partnership with the office and clinical team.

• Help coordinate services by communicating client needs, employee availability, scheduling considerations, and follow-up expectations.

• Assist with matching qualified field employees to client needs based on competency, availability, and service requirements.

• Follow up with clients, families, and field employees after services begin and throughout the care relationship.

• Document client and employee interactions, incidents, complaints, schedule changes, and follow-up activities accurately and promptly.

• Help resolve service concerns with empathy, professionalism, and sound judgment, escalating issues when appropriate.

• Support billing, payroll, payor, authorization, and other administrative processes related to the caseload.

• Assist with office coverage, filing, correspondence, meetings, events, and other operational needs.

Employee services and caregiver support

• Support caregiver recruitment activities, including timely candidate follow-up, interview coordination, and communication throughout the hiring process.

• Create a welcoming candidate experience from initial contact through conditional offer and onboarding.

• Assist with caregiver orientation, onboarding, credentialing, compliance documentation, and coordination of next steps.

• Communicate employee availability, schedule preferences, orientation timing, and onboarding updates to the service office team.

• Maintain accurate employee records and help ensure required information is completed and up to date.

• Respond to employee questions and help connect field employees with the right resources and leaders.

• Participate in employee recognition, retention, engagement, and office appreciation activities.

• Provide timely updates when schedules, assignments, or onboarding plans change.

• Partner with Client Services Managers, Clinical Managers, Recruiting Managers, and other office colleagues to support reliable service delivery and a positive employee experience.

Team and professional responsibilities

• Demonstrate BAYADA’s core values and contribute to a culture of compassion, excellence, reliability, teamwork, and accountability.

• Participate in daily standups, team meetings, training, office events, and performance improvement activities.

• Maintain current knowledge of BAYADA services, policies, procedures, technology, and applicable regulations.

• Use technology, scheduling systems, customer service tools, and databases to communicate effectively and maintain accurate records.

• Take ownership of priorities, meet deadlines, remain flexible, and contribute to an all-hands-on-deck office environment.

• Perform other related duties as required or requested by the supervisor.

Qualifications

• High school diploma or equivalent required; college coursework or a degree in healthcare administration, business, human resources, or a related field preferred.

• Experience in healthcare, home care, customer service, recruiting, human resources, scheduling, or office administration preferred.

• Excellent verbal and written communication skills, with the ability to communicate clearly with clients, families, caregivers, candidates, referral sources, and colleagues.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

• Demonstrated ability to listen actively, build trust, remain calm under pressure, and handle sensitive or confidential information appropriately.

• Proficiency with computers, email, Microsoft Office, and the ability to learn new systems and databases.

• Ability to work collaboratively while also taking initiative and following through independently.

• Commitment to treating every person with dignity, respect, honesty, and professionalism.

Benefits and support

BAYADA offers a comprehensive benefits package for eligible employees, including paid time off, medical, dental, and vision coverage. Additional programs and benefits may be available based on position, eligibility, and plan terms.

You will receive training and support as you learn BAYADA’s systems, services, processes, and standards. This role also offers meaningful opportunities to build expertise in client services, employee services, recruiting, scheduling, and home care operations.

Join a team that cares

If you are energized by helping people, solving problems, building relationships, and supporting a team that makes a difference in the lives of clients and families, we invite you to apply. Bring your compassion, reliability, and commitment to excellence to Oahu Home Care and help BAYADA continue its vision of delivering the highest-quality care in the comfort of home.

BAYADA is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals and do not discriminate based on legally protected characteristics.

Compensation and benefits are subject to applicable laws, plan documents, eligibility requirements, and business needs. Employment with BAYADA is at will.