Description
Service Supervisor
Practice: Assistive Care, Home Care
Primary location: Scottsdale, AZ
Territory: Phoenix metropolitan area
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with flexibility when after-hours client visits are needed
Travel: Approximately 60–70% throughout the territory
Work model: On-site and field-based
Make a meaningful difference in the lives of others
BAYADA is seeking an organized, proactive, and compassionate Service Supervisor to support the delivery of exceptional in-home care throughout the Phoenix metropolitan area. This role combines field leadership, client service, employee support, and strong operational coordination to help ensure that clients receive reliable, high-quality care in the comfort of their homes.
The Service Supervisor will oversee client visits, support and train Home Health Aides (HHAs), communicate closely with Case Managers, and help the office respond effectively to the needs of clients and employees. The ideal candidate is a thoughtful problem-solver who can see the bigger picture while staying attentive to the details that make a meaningful difference every day.
What you will do
- Oversee client visits in the home and help ensure services are delivered safely, reliably, and in accordance with client needs.
- Conduct frequent field visits throughout the Phoenix metropolitan area, with approximately 60–70% travel to clients’ homes.
- Provide HHA training, coaching, and support to promote strong service quality and caregiver confidence.
- Communicate directly with Case Managers regarding client needs, changes in condition, service concerns, and follow-up actions.
- Build collaborative relationships with clients, families, HHAs, Case Managers, and the broader office team.
- Identify concerns early, apply critical-thinking skills, and take proactive steps to resolve issues.
- Help coordinate coverage, follow through on service needs, and maintain efficient workflows.
- Balance multiple priorities while maintaining accurate documentation and close attention to detail.
- Work autonomously in the field while remaining connected and accountable to the full team.
- Participate in on-call responsibilities and provide support when urgent client or employee needs arise.
- Contribute to a positive, respectful, and service-focused office culture.
What you bring
Required strengths
- Critical-thinking and sound decision-making skills.
- Excellent verbal and written communication skills.
- The ability to understand the broader situation while managing important details.
- Strong organization, efficiency, and follow-through.
- The ability to work independently, prioritize effectively, and remain proactive.
- A collaborative approach and the ability to work successfully with the entire team.
- Comfort managing competing priorities in a fast-paced home care environment.
- Willingness and ability to travel throughout the Phoenix metropolitan area and visit clients in their homes.
- Availability to participate in on-call responsibilities and flex hours when after-hours visits are needed.
Preferred background
- Education or training relevant to healthcare, human services, business operations, or a related field.
- Experience working in an office or service-oriented operational environment.
- Experience in home care, home health, caregiving, or a related field.
- Experience supporting, training, or coordinating employees in a field-based setting.
- Familiarity with client service, care coordination, or community-based services.
The qualities that make someone successful in this role
You are a team player with an upbeat, professional presence. You are organized, comfortable multitasking, and attentive to detail. You communicate clearly, follow through on commitments, and approach challenges with curiosity and practical judgment. You can work independently in the field while knowing when to collaborate, escalate, and bring others into the solution.
Scope of the role
Success in this role means building trust with clients and caregivers, strengthening communication across the care team, responding proactively to service needs, and helping the office deliver consistent, compassionate support.
Training and support
A structured 30-day training and ramp-up period will help you learn the office’s processes, service expectations, client needs, and team workflows. You will work closely with office leadership and key partners as you build confidence in the field and become an effective resource for clients and employees.
Why join BAYADA
At BAYADA, every interaction is an opportunity to bring comfort, confidence, and meaningful support to people and families. In this role, your leadership in the field will help caregivers succeed and help clients receive the dependable care they deserve. You will join a team that values collaboration, accountability, and a shared commitment to excellence in home-based care.
Hiring process
The interview process includes in-person, one-on-one conversations at the office with members of the hiring team.
BAYADA is an equal opportunity employer.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.