Description
Client Services Manager – Habilitation
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown, PA Habilitation office.
As a Client Services Manager, you’ll combine your experience in supporting individuals with your skills in relationship-building, client services, team leadership, and business operations.
Take the Next Step in Your Career
At BAYADA, we believe in developing our people and creating opportunities for increased responsibility. In this role, you’ll gain hands-on experience managing a caseload, supporting field employees, building community partnerships, and overseeing the operational and financial performance of your services.
You’ll work closely with experienced leaders and have opportunities to expand your leadership skills and continue growing your career within BAYADA.
What You’ll Do
- Provide exceptional customer service and help ensure high-quality services for clients
- Coordinate client services and address emergent scheduling needs
- Manage and proactively grow your client caseload
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong, collaborative relationships with field employees and office leadership
- Monitor key metrics and maintain effective fiscal management of your caseload
- Partner with Clinical Managers to provide supervision, support, and resources to field employees
- Identify opportunities to improve client satisfaction, employee engagement, and service delivery
What We’re Looking For
- Bachelor’s degree required
- Prior I/DD, Supports Coordination, Habilitation, or related experience preferred
- Prior management or supervisory experience a plus
- Demonstrated success taking on increased responsibility and achieving goals
- Ambition and a growth mindset with a desire to advance your career
- Strong computer skills, including experience with electronic medical records
- Excellent communication, organization, and interpersonal skills
- Ability to build relationships and work effectively with clients, families, employees, and community partners
Why Join BAYADA?
BAYADA offers a comprehensive benefits package, including:
- Paid holidays, vacation, and sick time
- Medical, dental, and vision insurance
- Employer-paid life insurance
- 401(k) with company match
- Direct deposit
- Employee Assistance Program (EAP)
- Career growth and professional development opportunities
Ready to take the next step? Bring your I/DD or Habilitation experience to BAYADA and build the leadership skills needed to grow your career while making a meaningful impact in the lives of the clients we serve.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.